Start with the state on the card
Open Integrations. Each connection on the Connected tab shows its state on its card.
Find your state below.
| State | What it means | What to do |
|---|---|---|
| Ready to set up | You connected, but setup is not finished. Justwon reads nothing yet. | Open the connection and finish setup on the Configuration tab. Choose what to read, then select Connect and sync. |
| Needs your review | A personal connection, such as a mailbox, shares what it keeps with your workspace, and the wording changed since you agreed. Reading is stopped until you have read it and agreed. | Open the connection and select Share and continue. |
| Reading | Justwon is reading now. The first read of a large account can take a long time. | Wait. You can close the page. Nothing needs doing. |
| Paused | Someone turned on Pause reading. Nothing new is read while it is on. What was already read stays. | Open the connection, go to the Configuration tab and turn Pause reading off. |
| Failing | The last read failed and Justwon will try again. See the messages below. | Read the message on the connection. Most clear by themselves. |
| Stopped | Reading has stopped and will not resume until the connection is signed in again. | Reconnect it, see below. |
A connection that has stopped
The Integrations page shows a notice such as "1 connection has stopped reading", and names the reason. It adds: "Nothing new from it reaches an agent until it is reconnected."
The connection's own page says what happened:
| What the connection says | What it means |
|---|---|
| The credential expired. Nothing has been read since. Reconnecting keeps the configuration and the mapping. | The sign-in Justwon holds ran out. Reconnect it. |
| Access was withdrawn where it was granted. Nothing new arrives until somebody signs it back in. | Someone removed Justwon in the other tool, or changed the account's password or permissions. Sign it in again. |
| This connection is missing permissions it was granted before, so part of what it used to read is now out of reach. | Reconnect it and accept the access Justwon asks for. |
| Sign-in is needed again. Nothing has been read since. | Sign it in again. |
Reconnect
- Open Integrations and select the connection.
- Select the button that starts with Reconnect, for example Reconnect HubSpot. The other tool's sign-in opens. Sign in and approve the access.
Reconnecting keeps the connection's configuration, its mapping and everything already read. You do not set it up again.
An owner or an admin reconnects a team-wide connection. A personal connection, such as a mailbox, is reconnected by the person who made it.
A connection that uses a service account cannot be reconnected from the sheet. Disconnect it and connect it again with a new credential.
When the last read failed
| What Justwon says | What it means |
|---|---|
| The provider is limiting requests, so reading will resume on its own. | The other tool slowed Justwon down. Wait. |
| Justwon could not reach the provider, and will keep trying. | The other tool was not answering. Wait. |
| The last read did not finish in time, and will be retried. | A large read took too long. Wait for the retry. |
| Justwon does not have permission to read this account. Reconnect it and accept the requested access. | Reconnect and approve every permission Justwon asks for. |
| The connection was refused and needs to be reconnected. | Reconnect it. |
To read again now instead of waiting, open the connection and select Read now on the Overview tab.
The sign-in window does not finish
- The connection did not complete, and the message says to sign in to Justwon and start again from the same browser. The sign-in window could not find your Justwon sign-in. Sign in to Justwon in the browser you are using, then start again from Integrations.
- The message says that the connection could not be completed. Try once more. If it fails again, write to support@justwon.ai and say which tool you were connecting.
- "That sign-in is for a different account than the one this connection reads. Disconnect this connection first, then connect the other account." You signed in to another account than the one the connection was made with. Either sign in to the account the connection reads, or follow the message.
- The window closes and nothing seems to happen. Check that your browser did not block the pop-up window, then try again.
A database connection is refused
Justwon shows one fixed sentence for each way a database can refuse. See the table in Connect your database.
Get told when a connection stops
Under Settings, on the Notifications tab, An integration stopped reading sends an email to the people you choose when a connection fails and nothing new is coming in from it. The person who connected it is told as well, unless they paused all notifications.
Still stuck
Write to support@justwon.ai. Say which tool, what you see on the connection, and the time you tried.