These terms apply to every individual who uses the Justwon Platform.
1. Agreement
1.1 By creating an account or using the Justwon Platform (the "Platform"), you accept these Terms of Use ("Terms"). They are a binding agreement between you and Justwon ApS, a Danish private limited company, registration no. DK46667816, Ekkodalen 13, 3450 Allerød, Denmark ("Justwon").
1.2 You use the Platform on behalf of your organization. Its subscription agreement with Justwon sets the commercial terms, including support. "Your organization" is the customer that holds the subscription agreement with Justwon and, for Customer Content (section 5.1), the data controller. Sections 5, 6.2, 10, 11 and 12.3 apply between Justwon and your organization.
1.3 We may update these Terms. If you keep using the Platform after an update, you accept it.
2. The Platform and your account
2.1 The Platform is an AI-assisted post-sales platform. It builds a knowledge base from the data sources your organization connects (such as CRM, email, chat, call transcripts and documents) and uses AI to help customer-success teams run their work. You access it through your organization's workspace, with a role (Owner, Admin or Member) that sets what you can do.
2.2 You must be at least 18, authorized by your organization, and covered by its active subscription. Give accurate information and keep it current.
2.3 Keep your login credentials confidential. You are responsible for everything done under your account. Tell us immediately if you suspect unauthorized access.
3. Acceptable use
3.1 Justwon grants you a limited, non-exclusive, non-transferable license to use the Platform for your organization's business purposes.
3.2 You must follow applicable law (including export and import rules) and your organization's policies. You may not:
- share your credentials or let others use your account;
- reverse engineer the Platform or try to extract its source code;
- use it for anything illegal or harmful;
- try to gain unauthorized access to systems or data, bypass security measures, or disrupt the Platform;
- use automated tools to access it, other than tools Justwon provides or permits in writing (including AI clients connected through the Platform's MCP connection, as your organization allows);
- access data beyond your role;
- remove proprietary notices.
You are responsible for the accuracy and lawfulness of the content you create or import.
4. AI features
4.1 The Platform uses AI to search, summarize, assess and draft and, where your organization has allowed it, to carry out steps of its work. AI output can be wrong, incomplete or biased. Review it before you rely on it, do not use it as the only basis for critical business decisions, and do not use AI features to create harmful, discriminatory or misleading content.
4.2 Justwon does not guarantee AI output and may update or replace AI models at any time.
5. Data protection
5.1 Justwon is a data processor for the content in the Platform ("Customer Content"). Your organization is the controller and owns it. Where your organization has a Data Processing Agreement with Justwon (a "DPA"), the DPA governs that processing. Our Privacy Policy, which forms part of these Terms, covers the data we hold about you as a user.
5.2 Justwon uses Customer Content only to provide the Platform: to run search and AI features, to give support, to keep the Platform secure and to meet legal obligations. Justwon does not use Customer Content, embeddings or signals derived from them for its own purposes, to improve the Platform or to train AI models. Justwon may use anonymized, aggregated usage and operational telemetry (such as feature-usage statistics and performance metrics) to improve the Platform, provided it cannot identify your organization or its records.
5.3 Justwon hosts Platform data in the EU by default, with databases and compute in Frankfurt, unless otherwise agreed in writing, apart from the background-job provider (United States; identifiers, workspace names and encrypted data only). Its protections include a dedicated database per organization for stored workspace content once the workspace is set up, encryption in transit and at rest at the storage layer, application-layer encryption of integration credentials, role-based access controls, and action and change logging. Justwon does not currently hold ISO/IEC 27001 or SOC 2 certification; both are planned.
6. Ownership
6.1 Justwon owns the Platform, including its software, infrastructure, interface, AI models and data schemas.
6.2 Your organization keeps all rights in Customer Content. It gives Justwon the limited right to process and store it solely to provide the Platform, including generating embeddings and enabling AI features.
6.3 Justwon may use any feedback you give about the Platform without restriction or compensation.
7. Availability and support
Justwon will use commercially reasonable efforts to keep the Platform available but does not guarantee uninterrupted or error-free service. Scheduled maintenance may affect availability, with reasonable notice where possible. Support is provided to your organization under its subscription agreement.
8. Third-party services
Justwon is not responsible for the availability or performance of third-party services that connect to the Platform, such as Google Drive, OneDrive or your CRM.
9. Disclaimer
The Platform is provided "as is" and "as available". Justwon disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and the accuracy, completeness or reliability of AI output, search results and recommendations.
10. Indemnification
Your organization will indemnify Justwon against claims, losses and expenses (including reasonable legal fees) arising from its or its users' violation of these Terms or of law, misuse of the Platform or AI features, content it or they create, import or manage in it, or its breach of its subscription agreement. An individual user is not personally liable under this section.
11. Limitation of liability
11.1 Subject to section 11.5, Justwon's total liability to you or your organization under these Terms is limited to the fees paid and payable by your organization for the Platform for the twelve (12) month period in which the claim arose.
11.2 Subject to section 11.5, Justwon is not liable for indirect, incidental, special, consequential or punitive damages, including lost profits, data loss, business interruption or loss of goodwill, even if advised of the possibility.
11.3 Justwon is not liable for decisions made, actions taken or damages incurred based on AI output, recommendations or search results.
11.4 Nothing in these Terms limits liability for intent or gross negligence, or any liability that cannot be limited by law.
11.5 For Justwon's breach of its obligations as a data processor, under a DPA where one is in place and under Article 28 GDPR, the exclusion of data loss in section 11.2 does not apply. The other exclusions in section 11.2 remain, and the limit in section 11.1 is the only limit, not a second one for data protection claims. Nothing in these Terms limits the rights of a data subject against your organization or Justwon, including the right to compensation under Article 82 GDPR.
12. Termination
12.1 Justwon may suspend or end your access immediately if you violate these Terms, pose a security risk or engage in prohibited conduct.
12.2 Your access ends when your organization's subscription ends or it removes you from its workspace. Sections 5, 6, 9, 10, 11, 12.3 and 13 survive termination.
12.3 When your organization's subscription ends, Justwon sets a termination date in the Platform. For 30 days from that date, Justwon returns the organization's data on request, in a structured, commonly used, machine-readable format. This does not include integration credentials, Justwon's internal data or data derived or cached from the content (embeddings, raw source payloads, agent run traces). A seven-day grace window then begins, in which the organization can cancel the deletion (in the Platform while it has access, and for a suspended workspace by asking Justwon in writing, which Justwon acts on), followed by destruction of the organization's dedicated database (or, where it has none, its rows in the control database) and its stored objects. On request Justwon issues a written deletion certificate, which states what it does and does not cover; it does not cover control audit records (kept up to 210 days), the security incident register (kept five years after closing) or copies held by Justwon's sub-processors. Where a DPA is in place, its return-and-deletion terms govern.
13. General
13.1 These Terms are governed by Danish law, and disputes will be resolved by the Danish courts. Nothing here deprives you of mandatory consumer-protection or data-protection law where you live, of any right to bring or defend proceedings in your home courts that cannot be waived, or of your right to complain to your local supervisory authority.
13.2 These Terms, the Privacy Policy, your organization's subscription agreement and, where one is in place, its DPA are the entire agreement on your use of the Platform. On the processing of personal data, the DPA prevails over these Terms and any other agreement.
13.3 If a provision is unenforceable, the rest remains in force. Not enforcing a provision is not a waiver of it. Neither party is liable for delay or failure caused by circumstances beyond its reasonable control. You may not assign these Terms; Justwon may.
13.4 Questions about these Terms: legal@justwon.ai.